01. ABOUT ME
IT-qualified operations professional combining technical knowledge, systems experience and practical problem-solving.
TECHNICAL SUPPORT, PROBLEM-SOLVING AND REAL-WORLD SYSTEMS EXPERIENCE.
I hold a Bachelor of Information Technology (Computer Science) and have several years of experience working in fast-paced operational environments.
Throughout my career, I have worked with business systems, warehouse management software, RF scanning devices and online platforms, while supporting users, investigating system and data issues, training staff and resolving day-to-day technical and operational problems.
I’m now building on this experience as I transition into ICT Support, Service Desk and Application Support roles.
02. ExPertise
Core Capabilities
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User & Technical Support
Supporting customers and internal users with system access, account setup, computer hardware, software and day-to-day technical issues.
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Business Systems & Applications
Hands-on experience supporting CartonCloud, Jitbit, CodeReadr, RF scanning systems, online sales platforms and other business applications.
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Troubleshooting & Issue Resolution
Investigating account, order, inventory and system issues, identifying causes, resolving common problems and escalating issues when further support is required.
03. PROJECTS
Selected Technical Projects
Mareva Hair — E-commerce Systems & Website Administration
Managed and developed a live Shopify e-commerce website, covering platform administration, product data, analytics, search visibility and troubleshooting.
Key Areas:
Shopify Administration
Website Troubleshooting
Google Analytics & Tag Manager
Google Search Console
Google Merchant Center
Product Data & SEO
Linkmark Packaging — B2B Website & Digital Systems
Developed and managed a live B2B e-commerce website supporting product management, customer enquiries and digital business workflows.
Key Areas:
Shopify Administration
B2B E-commerce
Product Catalogue Management
Website Management
SEO & Search Console
Digital Workflow Support
Windows & Active Directory Home Lab
ICT Support Lab — In Development
Building a Windows Server and Active Directory lab environment to practise common ICT support and user administration scenarios.
Planned areas include user and group management, domain joining, password resets, account lockouts, permissions and Group Policy.
Focus Areas:
Windows Server
Active Directory
User & Group Administration
Group Policy
Permissions
Domain Joining
Password & Account Support
Troubleshooting
Education Background
Queensland University Of Technology
Relevant study: Networks, Information Security, Database Management, Systems Programming and Software Development.
Bachelor of Information Technology (Computer Science) | Aug 2019 – Jan 2021
Griffith College
Relevant study: Programming, Computer Systems and Networks, Information Systems, Software Development and Web Design & Development.
Diploma of Information and Technology | Aug 2017-Mar 2018
04. EXPERIENCE
Professional Experience
APF Cold Storage & Logistics
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Supported customers and internal users with account setup, system access, onboarding and day-to-day use of CartonCloud, Jitbit and CodeReadr.
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Investigated account, order, inventory and system issues by reviewing records, identifying causes and resolving or escalating problems where required.
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Trained staff in system processes, RF scanning and standard procedures to improve accuracy and consistent system use.
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Managed multiple time-sensitive system and customer issues, prioritising tasks based on urgency and business impact.
Warehouse Manager | Jul 2025 – Jun 2026
Dragon Zakura
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Provided first-level support for company computers, hardware, software and business systems used by internal users.
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Set up customer accounts and assisted with account access, system usage, order enquiries and related technical issues.
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Supported computer setup, software installation, peripherals and routine maintenance, resolving common issues or arranging further support where required.
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Maintained the company’s eBay store and other online sales channels, including listings, product information, orders and general platform administration.
Warehouse Supervisor | Dec 2022 – Jun 2025
